Discovery Blueprint [LOCKED]



I used service blueprinting as a method of discovery when working with clients with back-end needs. This approach allowed us, AWS Professional Services, to onboard with clients easily, understand their systems and how they work together and relate to their business goals.

The approach also demonstrated to back-end focused teams how their work impacts the user experience—combating the widely-adopted inaccurate confusion of user experience with user interface.


Details coming soon...

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